You may have heard the news that there was recently a class action lawsuit launched in California against one of the largest senior care chains in the country. The suit states that some assisted living have used assessments to determine residents’ needs, but then do not follow through to meet those needs.
This suit is still in progress and it’s up to the legal system now to know what the conclusion will be. However, this is an important case in the world of senior care because it will set a precedent for how large care organizations will move forward with providing services for the elderly into the future. It will set a standard for what kinds of things can be promised and how those things will be delivered to the populations that are served.
It is incredibly important to us that our services live up to our clients’ expectations. When a promise is made, we intend to follow through. This is why our consultation service is so valuable. Not only can we show you how our service will look when it comes to your family, we can let you know if our services might not be the best fit for the needs of the people that you care about. This act as one more safeguard to protect the people that you love.
One of the sad realities of our world is that sometimes promises are made in order for a company to make a profit–even if that promise will never be followed through with. We see this happen in all lines of business, including in senior care. It is truly unfortunate when this happens because people’s lives are negatively impacted as a result.
That’s one of the things that we really try to address when we are helping a family. Whether it’s during a free consultation or a family that we’ve worked with for years, our goal is to give the guidance and advice that is going to help that individual. This means acknowledging that each person is a unique being, with different needs, goals, and desires from other seniors that are receiving care. It can mean extra work on the caregiver’s behalf sometimes, but this is something that we firmly believe is essential if the best care is going to be given.
How can we help you and your family? Are you looking for more information on care resources in your community? Are you looking to see what your options are instead of the type of care that your mom or dad is currently receiving? Whatever it is, if it’s about senior care, we can help. Give us a call to get started today. One of our trained professionals would love to sit with you and your family and go over your options. If we’re not the right resource for your family, we will let you know–and then help point you toward the resources that will be of the most help. You’re never under any obligation, our goal is to help as many as possible. Even if that means that we send you to another service to meet those needs.
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